Solo project

Duration
16 Weeks




Bridge App

We help you to connect with your family more often. 




The Challenge
How can we encourage families to connect more often?



The Outcome
A chat app designed for families to communicate more fluently and grow closer together.

The app will help to bridge the intergenerational gaps in families.


My family members live all over the world (Latin America, North America and Asia), so the virtual communication has always been the key. But ever since COVID, it’s been the only  tool we could use for communication. 

I’ve noticed that there are many generic chat apps such as Whatsapp, Kakao talk (what my family currently use), iMessage but none of them were specialising in improving communication within intergenerational families. Hence I started this project ‘Bridge’ app to improve virtual communications within families.

The technology itself can’t bond us stronger, but certainly, we can add more human aspects to it.




Interviewees


  • 12 Interviews
  • Different age groups
  • Various cultural backgrounds










Painpoints


























Lo-Fi Prototype


For Opportunity Area 1 —
How can we know when is the best time to call our family?

  • Understanding the painpoints and solve the problems
  • Sketching fun ideas
  • Compare possible solutions 
  • Simple sketch to communicate ideas



























Mid-Fi Prototype


  • Selected ideas from lo-fi prototype interviews
  • Presenting an idea in different designs
  • Finding the best way to execute my ideas



















More interviews


Things that I considered
  • Usability — is the design intuitive?
  • Inclusive design — Can less tech savvy users use my product?
  • Empathetic — Am I understanding peoples’ needs?
  • Desirability — Do users want to use my product?




















Hi-Fi Prototype


  • Tone of voice
  • Attention to detail
  • Focusing on the quality of the product
  • Create a design system
  • Working within the design system






























Animated Prototype











Overview of the app






Know When to Call


Know when is the best time to call your family. Sync your location and calendar to update your current status, and check other family members’ availability. When more than one person is online, the app will suggest a group call.










Talk About Anything


Share things that you wish your family knew better to make your conversation smoother.






Conversation Starter


Every month, the app will send a question and the family can share each others answers. Discover new stories that you never knew about your family and grow closer together.


Set a Reminder


Don’t feel bad because you often forget to call your family. We will send you friendly reminders to call your family more regularly.





Inclusive Design


A few of my elderly interviewees mentioned that they often use tablets instead mobile phones to connect with their family. A tablet friendly UI will allow less tech savvy users to use the app more easily.

Mark

I have a lot of interest 👀 in my surroundings. This shows up best in the portfolio, where the majority of my projects were inspired by little things around me.